How Heidi gave Dr. Theresa 1 hour back every day

Dr. Theresa Colina, an esteemed international medical graduate with over two decades of experience. Transitioning from emergency medicine to general practice, her passion and dedication led her to establish Tuggerah Family Doctors in NSW, Australia, where she and her team are committed to focusing on pushing the boundaries of innovation in healthcare. As her clinic flourished, Theresa encountered a persistent challenge:  administrative tasks, particularly note-taking during patient consultations.

Navigating the Daily Demands of a Clinician

In her day-to-day practice, Theresa's schedule is packed with appointments, each lasting 15-20 minutes. She describes her role as an ongoing process of communication and care, with the most rewarding element of seeing her patients life improve.

Amidst these fulfilling moments lies Theresa’s constant struggle of the time-consuming process of documentation, sharing that the most arduous part of her day is typing out detailed notes for each consult.

“[Typing] is the worst thing because you have to capture everything that has happened in the consultation…the most challenging part is that you have to finish your notes by the time the patient exists…and you’re already late for your next appointment”

Theresa reveals that beyond being a taxiing administrative responsibility, typing compromises the face-to-face interaction with her patients. “You’re not looking [at your patient], you’re just typing”, she explains.

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Heidi: A Game-Changer for Theresa

After years of grappling with the challenge of keeping up with her notes, Theresa sought tools to help transcribe her consults, admitting that past solutions she tried were quite costly, and often difficult to incorporate into her workflow.

Unlike previous tools she had tried, Heidi offered unparalleled flexibility and simplicity. For Theresa, the easy-of-use and versatility of Heidi's features have been instrumental in improving her practice.

From transcribing patient consultations to generating letters seamlessly, Heidi has not only saved Theresa time, but also enhanced her ability to provide attentive and personalised care to her patients.

“I feel like my patients got me back.

They appreciate the fact that I'm actually looking at them and talking to them”

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Reflecting on her clinical experience prior to using Heidi, Theresa notes a tangible improvement in her work-life balance. She happily shares that her notes are completed on time at the end of each consultation, and notices that she gets at least an hour back each day.

“That’s a big thing. I go to lunch on time, I go home on time”

Reliability & Trust in Heidi

What sets Heidi apart for Theresa is its simplicity and reliability, as well as it’s user friendly interface and seamless transfer of notes into her patient management software.

"Learning Heidi is very easy. It's straightforward. You just turn it on."

"So there's no learning there, it's more of really wanting to use it, setting a routine on how to use it and trusting it."

Moreover, Heidi's commitment to data security and privacy provides Theresa with peace of mind. She finds comfort in knowing her patient notes are de-identified, and that sensitive information remains safeguarded, reinforcing her trust in the platform.

Embracing the Future of AI in Healthcare

Looking ahead, Theresa envisions a future where AI tools like Heidi become an integral part of healthcare, enabling clinicians to focus more on patient care and less on administrative tasks.

Theresa encourages her fellow clinicians to embrace Heidi, confident in it's ability to improve patient care and streamline workflows.

For other clinicians considering adopting AI tools like Heidi, Theresa’s message is clear:

"Just give it a go, have a look at it, see what it can do for you. Keep your mind open. It's going to be as efficient as you want it to be."